Team morale is down, as a leader what are you going to do?
My client, a VP of Marketing felt at a loss about how to address the recent feedback she got about low team morale.
She wasn’t surprised by this news but she had to do something about it.
Should she set up a town hall style meeting? Should she invite the head of marketing to speak to her team?
Here is what we discussed:
1. Start listening. Before she could solve the problem she had to understand what was the real issue. There were things outside her control, she couldn’t fix everything but asking her team what was really bothering them would be a good start.
2. Difficult conversations. Before she could have the conversations we had to acknowledge her fear. She didn't want to say the wrong thing.
3. Drop your bias. We had to uncover her own bias and judgment about how her team was responding. She had to put those aside and approach these conversations with a clean slate and a goal of listening without judgment.
This became an opportunity for her to develop her skills in:
- Having difficult conversations
- Listening without judgment
- Not rushing to fix the problem
Notice where you are avoiding difficult conversations and rushing to fix things instead.
What approach would make you a more effective manager?
CALL TO ACTION
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ABOUT THE AUTHOR
Mo Chanmugham, Esq., CPCC, ACC is a former entertainment lawyer turned executive career and leadership coach and the founder of MGC Coaching. He helps ambitious professionals who are feeling stuck gain the clarity and confidence they need to create more fulfilling careers and become better leaders.
